Customer Service Representative
Type: Full-time
Function: Supply Chain - Customer Service Representative
Business Segment: GS Global Resources
GS Global Resources, a growing distributor, manufacturer and systems integrator located in Mukwonago, WI is known nationally as a supplier of mobile and industrial hydraulic systems and electronic control systems.
GSGR places great value on satisfaction in the workplace, personal development, creativity, professional work, team work, and providing a safe working environment. Our company’s success is based on the commitment of highly motivated and competent employees who actively shape the future of the company.
Job Responsibilities:
- Coordinate sales efforts for accounts with Outside Sales Engineers by performing the following duties:
- Enter and coordinate customer orders to insure accuracy and timely delivery of products
- Answer customer calls inquiries timely via phone or email
- Gather part and price information and quote custom assemblies and components
- Expedite special orders and pricing with suppliers
- Monitor customer reports to proactively address concerns and on-time delivery
- Coordinate new project development/prototypes between multiple departments
- Balance account and workload priorities to meet customer deadlines
- Attend Production, ECO and new product meetings and update other departments on order status
- Assist Purchasing with component expedites
- Work with Sales and Buyers to organize and monitor stocking programs for customers to find appropriate levels to ensure timely delivery
- Enter and participate in resolution of Probtraks for customer delivery and quality issues
The Requirements for the Ideal Candidate Include:
- Strong organizational skills and detail oriented
- Outstanding interpersonal and written communication skills
- Ability to problem solve in complex situations
- High school diploma or equivalent work experience
- 3-5 years of customer service experience in a technical or manufacturing environment
- Experience with O.E.M.’s is a plus.
- Ability to multi-task in a fast paced environment
- Strong computer skills
We Offer:
- Wellness program – your very own personal fitness coach! And onsite chiropractor!
- Full tuition reimbursement for job-related courses
- Medical, dental, vision, short and long-term disability, 401k match, paid time off and more
- Sign-on, Retention, and Profit Sharing bonuses!
